Refund Policy

Last updated: August 26, 2026

This section is intended to make the applicable process easy to understand. This page outlines the practices that apply when customers shop through this website.

Eligible returns and exchanges

In day-to-day handling, the rule below is used for this type of request. We accept returns of both defective and non-defective merchandise, and exchanges are available when replacement stock exists. A non-defective return may be requested after a change of mind, a personal preference, or selection of the wrong item. Damaged, flawed, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.

Condition and request period

The relevant expectations can be summarized in the following way. Only new merchandise qualifies. It must remain unused and in its original condition, with the original packaging, tags, and included accessories. A request must be made within 30 days after delivery.

How mail returns work

For a smooth review, the conditions in this paragraph should be followed. Returns are made by mail and must be authorized before anything is sent back. The return label is included inside the package, is provided free of charge, and no restocking fee is charged. Submit the order number, checkout email, and an explanation of the request. For damage, defects, incorrect items, or missing contents, also provide clear photos or video of the item and packaging.

Refunds and exchanges

The next details explain how this part of the service operates. Approved refunds are sent to the original payment method and are processed within 10 days after approval. The financial institution may need additional time to post the credit. Exchanges depend on actual inventory and cannot be guaranteed before review.

Email: koldragon092@gmail.com
Mailing address: 146 Liberty St SE, Salem, OR, 97301, United States
Phone: (503) 239-4931